# Troubleshooting

> What to do when you can't sign in, a map won't import, a link won't open, traffic doesn't move or a key does nothing.

## I can’t sign in

- **Your address hasn’t been invited.** During the beta, only invited addresses can make an account. Sign in with the address you were invited with, or [continue as a guest](https://docs.flozu.app/guides/accounts.md#continue-as-a-guest) and keep your maps in the browser for now.
- **You signed in with another address.** An invite is for one email address, so choose the Google or GitHub account that uses it.

## I can’t see a team’s maps

Maps in a team show only while that team is chosen in the workspace switcher at the top left. If the team isn’t listed, your invite may still be waiting: sign in with the address it was sent to. An invite runs out after 30 days, so ask an owner or admin to invite you again. See [teams](https://docs.flozu.app/guides/teams.md#invites).

## A file won’t import

Flozu says why. The usual reasons:

- **It isn’t from Flozu.** Flozu imports the maps, bundles and versions it exports. See [import and export](https://docs.flozu.app/guides/import-export.md).
- **It was made by a newer version of Flozu.** Update Flozu, then import it again.
- **It’s been edited by hand and breaks a rule,** such as a line to a part that doesn’t exist. The message names what’s wrong.
- **Part of a bundle came in.** Whatever in a bundle can’t be read is left out and named, and the rest still comes in.
- **Its folders are too deep.** A bundle that would nest folders more than six deep is refused. Export a folder further down instead.

## A part’s badge says “Map not here”

The map it opens into isn’t saved here. It may have been deleted, or not come with the file or link. Export the map **with its history** to take the maps inside its parts along, or give the part a new one from its **Map inside** section. See [maps inside parts](https://docs.flozu.app/guides/maps-inside-parts.md).

## A share link doesn’t open

- **It was cut short.** Some apps trim long links. Flozu goes to home and says the link is incomplete. Ask for it again, or for the exported file.
- **It’s too big.** Flozu refuses a link that would unpack to more than 5 MB. Share the file instead.
- **It was made from Flozu’s source.** A link made while Flozu runs on someone’s own computer, at a `localhost` address, only opens there. Ask them for a link from [my.flozu.app](https://my.flozu.app/). See [share a link](https://docs.flozu.app/guides/presenting-and-sharing.md#share-a-link).

## Traffic isn’t moving

- **The map is paused.** Press play on the island at the foot of the canvas.
- **The lines have no rate.** Give a line a rate in its **Traffic** tab.
- **Your computer asks for reduced motion.** Flozu then opens maps paused, and moves only when you press play.

## A key does nothing

- **You’re typing in a field.** Shortcuts don’t fire there. Press `Esc` or click the canvas first.
- **The map is presented.** Keys that edit do nothing while presenting. Choose **Edit** in the mode menu on the island.
- **The pointer isn’t over the canvas.** A part’s key adds it under the pointer, or in the middle of the screen when the pointer is elsewhere.

## My maps are gone

- **You’re signed in, and the maps were made as a guest.** Signed in, Flozu shows your account’s maps only. The maps you made in the browser are still there: home offers to move them in, and they show again if you sign out.
- **Another workspace is chosen.** Each map is kept in one workspace. Choose another in the switcher at the top left.
- **Another browser or a private window.** Maps are kept per browser. Open Flozu in the browser you made them in.
- **Site data was cleared.** Clearing a browser’s site data deletes its maps. Import a copy you exported, if you have one.
- **On a Mac,** maps are files in Documents › Flozu. Check the Trash for anything deleted.

## The Mac app says it can’t be checked

A build that isn’t signed yet opens with a warning the first time. Right-click the app, choose **Open**, then **Open** again.